Refund policy
Refund Policy
Last updated: 21 October 2026
Thank you for shopping with Galore (“Galore”, “we”, “us”, “our”). This policy explains when and how refunds or replacements may apply for digital gift card purchases made through www.galorerewards.com.
1. Digital Products Only
We sell digital gift cards delivered electronically. There is no physical item to return. The cancellation and remedies below apply, subject to your statutory rights.
2. Delivery Time and Fulfilment
Gift cards are delivered digitally by email, typically within 1 to 3 hours of successful payment. Please allow up to 24 hours on weekdays or 72 hours at weekends where verification, security checks or availability delays are involved.
Any required verification or security checks must be completed before we can release a gift card. If we expect delivery to take longer than the stated window, we will contact you with an update and explain the options available. These checks and delays do not remove your statutory rights.
3. Right to Cancel (UK Consumers)
To request cancellation before your gift card is supplied, email support@galorerewards.com immediately with your order number. We will confirm the status of your order and whether cancellation is available.
Where UK consumer law gives you a 14-day right to cancel, that right is not lost merely because an order is confirmed, payment is taken, or our internal processing begins. Where a lawful digital-content exception applies, we will rely on it only after supply has begun with your prior express consent and acknowledgement that your cancellation right will be lost, and after providing the required confirmation.
For a valid gift card that has been supplied, we do not offer discretionary change-of-mind refunds or exchanges, except where required by law. This does not affect remedies for a faulty, invalid, misdescribed or undelivered gift card.
4. Invalid or Undelivered Codes
If your gift card is missing, invalid, unreadable or not working, contact support@galorerewards.com with your order number and details of the issue. If it has not arrived by the applicable delivery window above, please contact us then. For a problem with a delivered card, contacting us promptly, preferably within 48 hours of receipt, helps us investigate; this is not a deadline that limits your statutory rights.
We will investigate with our supplier or the issuing brand and provide the remedy required by law, which may include a replacement or refund. A refund to which you are legally entitled is not conditional on supplier approval, and we will not require you to accept store credit instead.
If we cannot fulfil an order, we will refund any payment we have captured. If payment was only authorised, we will cancel the authorisation instead; your bank controls when the pending amount disappears.
5. Lost or Stolen Gift Cards
Treat gift card details like cash and keep them secure. If you believe a card has been lost, stolen or used without permission, contact us promptly so we can investigate what assistance is possible. We cannot promise to recover value that has already been redeemed. This does not exclude our responsibility for a problem caused by our own breach or affect your statutory rights.
6. Fraud, Chargebacks and Payment Issues
We may cancel or disable any issued gift cards if:
- A payment is later reversed (e.g., chargeback);
- Fraud or misuse is suspected; or
- Incorrect information was supplied at checkout.
We reserve the right to recover any outstanding value owed to us in such circumstances.
7. Brand Terms and Conditions
Each card is governed by the issuing retailer's redemption rules, expiry dates and eligible locations. We may need evidence from the retailer to investigate a reported issue, but retailer terms and supplier approval do not override a remedy you are entitled to by law. See our Terms of Service for the wider terms of purchase.
8. Contact Us
For refund or replacement enquiries, contact:
Email: support@galorerewards.com
Website: www.galorerewards.com
We aim to reply within two business days. Your statutory rights remain unaffected.