Terms & Conditions
Terms and Conditions
Last updated: 21 October 2026
Welcome to Galore. Please read these Terms and Conditions (“Terms”) carefully before using our website and purchasing any gift cards. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Who We Are
This website is operated by Galore Ltd, trading as Galore ("we", "us", "our"). Galore Ltd is registered in England and Wales under company number 16572999.
Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
2. Our Service
Galore sells third-party branded digital gift cards with Bonus value: you pay less than the card's face value and can spend the full face value. Each card is issued by the relevant retailer or brand and is subject to its own terms. We sell these cards as an independent reseller. Brand names, logos and trademarks belong to their respective owners.
Gift cards are delivered digitally by email, typically within 1 to 3 hours of successful payment. Please allow up to 24 hours on weekdays or 72 hours at weekends where verification, security checks or availability delays are involved.
Any required verification or security checks must be completed before we can release a gift card. If we expect delivery to take longer than the stated window, we will contact you with an update and explain the options available. These checks and delays do not remove your statutory rights.
3. Eligibility
- Be at least 18 years old;
- Be resident or located in the United Kingdom; and
- Provide accurate, current, and complete information at checkout.
We reserve the right to refuse service, cancel transactions, or suspend accounts in cases of suspected fraud, misuse, chargeback, or breach of these Terms.
4. Digital Delivery, Cooling-Off and Redemption
Gift cards are sent to the email address provided at checkout. Check that address carefully and store the delivered details securely. Each card remains subject to the retailer's usage limits, redemption methods and expiry terms.
To request cancellation before your gift card is supplied, email support@galorerewards.com immediately with your order number. We will confirm the status of your order and whether cancellation is available.
Where UK consumer law gives you a 14-day right to cancel, that right is not lost merely because an order is confirmed, payment is taken, or our internal processing begins. Where a lawful digital-content exception applies, we will rely on it only after supply has begun with your prior express consent and acknowledgement that your cancellation right will be lost, and after providing the required confirmation.
For a valid gift card that has been supplied, we do not offer discretionary change-of-mind refunds or exchanges, except where required by law. This does not affect remedies for a faulty, invalid, misdescribed or undelivered gift card.
5. Refund and Replacement Policy
If your gift card is missing, invalid, unreadable or not working, contact support@galorerewards.com with your order number and details of the issue. If it has not arrived by the applicable delivery window above, please contact us then. For a problem with a delivered card, contacting us promptly, preferably within 48 hours of receipt, helps us investigate; this is not a deadline that limits your statutory rights.
We will investigate with our supplier or the issuing brand and provide the remedy required by law, which may include a replacement or refund. A refund to which you are legally entitled is not conditional on supplier approval, and we will not require you to accept store credit instead.
If we cannot fulfil an order, we will refund any payment we have captured. If payment was only authorised, we will cancel the authorisation instead; your bank controls when the pending amount disappears.
Our Refund Policy explains these arrangements in more detail. Nothing in either policy limits your statutory rights.
6. Pricing, Availability and Errors
All prices, Bonus values, and promotions are subject to change or withdrawal without notice. While we take care to ensure accuracy, in the event of a pricing or product error we may cancel the order and issue a full refund.
7. Personal Use, Limits and Fair Usage
Galore is for personal consumer use only. You agree not to use the platform for resale, bulk purchasing, or any commercial or business purpose.
You may hold only one Galore customer account unless we agree otherwise. You must not use additional accounts, different email addresses or guest checkouts to bypass purchase limits, verification, promotional restrictions or an account suspension. Different people in the same household may each hold their own account.
We may limit the number or total value of gift cards per customer, brand, or period. Automated activity, bots and VPN masking are prohibited. Breach of this clause may result in order cancellation or account suspension.
8. Account Security
If you create an account, you are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at support@galorerewards.com if you suspect unauthorised use.
9. Retailer Terms and Responsibilities
Retailer terms determine how and where a gift card may be redeemed, including restrictions, exclusions and expiry. Please read the product information and retailer terms before purchasing. We remain responsible for our obligations to you as the seller; retailer terms do not remove your statutory rights against us.
10. Limitation of Liability
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing in these Terms limits your statutory consumer rights.
We supply gift cards for personal consumer use. We are not liable for business losses arising from business use that we have not agreed to support.
11. Service Changes and Force Majeure
We may change or suspend parts of our website or service. Where an event outside our reasonable control affects an existing order, we will take reasonable steps to minimise the delay, keep you informed and explain the available options. This does not remove our obligations or your rights in respect of that order.
12. Contact and Complaints
If you have any questions or concerns about your order, please contact:
Email: support@galorerewards.com
Website: www.galorerewards.com
We aim to respond within two business days. Your statutory rights remain unaffected.
13. Updates to These Terms
We may update these Terms for future purchases. The version in force when you placed your order applies to that order, unless a change is required by law or agreed with you.
The same Terms are published at Terms & Conditions and Terms of Service. These Terms are governed by the law of England and Wales, without depriving you of mandatory consumer protections or any right to bring proceedings in the courts where you live in the UK.