Frequently Asked Questions
General Questions
What are digital gift cards?
Digital gift cards are electronic vouchers that can be used to purchase products or services from specific brands. They’re delivered instantly by email, making them ideal for last-minute gifts or personal use.
How does Galore Rewards work?
Galore Rewards allows customers to buy digital gift cards for popular UK retailers at a lower effective price.
- Choose a gift card and amount
- Complete checkout using a secure payment method
- Receive the gift card digitally (usually shortly after verification)
Is Galore Rewards legit?
Yes. Galore Rewards is a legitimate UK-based digital gift card marketplace that sells genuine gift cards from well-known brands at a discount or with bonus value.
All gift cards are digital, securely delivered, and sourced through authorised suppliers.
Why are gift cards discounted?
Gift cards can be discounted because:
- Retailers receive guaranteed upfront spend
- Bulk purchasing and supplier agreements reduce costs
- Some gift cards are never fully redeemed (known as breakage)
This is the same model used by employee benefit platforms and corporate reward schemes.
Are the gift cards real and valid?
Yes. All gift cards sold are genuine and can be redeemed directly with the brand shown on the product page. They work exactly the same as gift cards purchased directly from the retailer.
Receiving & Sending Gift Cards
How do I receive my gift card?
Your digital gift card is sent to the email address provided at checkout. In most cases, you’ll receive it within minutes once your order is verified.
How long does delivery take?
Digital gift cards are usually delivered within minutes of purchase.
If you haven’t received your gift card within 24 hours, please contact our support team.
What if I entered the wrong email address?
Contact us as soon as possible with your order number. If the gift card hasn’t been accessed yet, we’ll do our best to help redirect it.
Using Your Gift Card
How do I redeem my gift card?
Each gift card includes brand-specific redemption instructions. Simply follow the steps provided in the product description of the gift card online or in-store, depending on the retailer.
Can I use my gift card immediately?
Yes. Once delivered, gift cards are ready to use straight away unless stated otherwise by the retailer.
Do gift cards expire?
Expiry dates vary by brand. Please check the gift card email or the brand’s terms and conditions for full details. Many major UK gift cards do not expire.
Can I check my gift card balance?
Yes. Most brands provide a balance checker on their website or through their customer support channels.
Payments, Security & Verification
Is my payment information safe?
Yes. Payments are processed through secure, trusted providers such as debit/credit cards, Apple Pay, and PayPal (where available). Galore Rewards does not store full card details.
Why was I asked to verify my order?
Verification is sometimes required to:
- Prevent fraud and unauthorised card use
- Protect customers from chargebacks
- Keep prices low for everyone
This is common for digital gift cards, especially for higher-value orders or certain payment methods.
What does verification involve?
Verification is quick and simple. You may be asked to:
- Confirm a transaction detail
- Provide a screenshot of a bank transaction (with sensitive information hidden)
- Confirm ownership of the payment method
We never ask for full card numbers or passwords.
What happens if I don’t complete verification?
If verification isn’t completed within the required time, the order may be cancelled. Any uncaptured payment authorisation will automatically expire or be refunded by your bank.
Returns & Refunds
Can I return or exchange a gift card?
Because gift cards are digital products, they are generally non-refundable once delivered. Please review your order carefully before completing your purchase.
What if my gift card code doesn’t work?
If you experience any issues redeeming your gift card, contact us with your order number and details of the problem. We’ll investigate and resolve it as quickly as possible.
Are there any hidden fees?
No. The price you see at checkout is the price you pay. There are no activation fees or hidden charges.
Company Information
Is Galore Rewards a UK company?
Yes. Galore Rewards operates in the UK and focuses on UK retailers and customers.
Still have questions?
If you can’t find the answer you’re looking for, please don’t hesitate to contact the Galore Rewards support team, we’re happy to help.