Frequently Asked Questions

Digital gift cards are electronic vouchers that can be used to purchase products or services from specific brands. They are delivered by email, so there is nothing physical to wait for.

Galore lets you buy digital gift cards for popular UK retailers with bonus value built in: you pay less than the card's face value and spend the full amount.

1. Choose a gift card and amount
2. Complete checkout using a secure payment method
3. Receive the gift card by email, typically within one to three hours once your order is verified

Yes. Galore is a UK digital gift card store run by Galore Ltd, a UK registered company (No. 16572999). Every gift card is genuine and sourced from authorised UK suppliers.

All gift cards are digital, securely delivered, and redeemed directly with the retailer.

We can offer bonus value because:

• Retailers receive guaranteed upfront spend
• Bulk purchasing and supplier agreements reduce costs
• Some gift cards are never fully redeemed (known as breakage)

This is the same model used by employee benefit platforms and corporate reward schemes.

Yes. All gift cards sold are genuine and can be redeemed directly with the brand shown on the product page. They work exactly the same as gift cards purchased directly from the retailer.

Your digital gift card is sent to the email address provided at checkout, typically within one to three hours once your order is verified.

Typically between one and three hours. At busy times it can take up to 24 hours on weekdays, or up to 72 hours over the weekend. If you have waited longer than that, please contact our support team.

Contact us as soon as possible with your order number. If the gift card has not been accessed yet, we will do our best to help redirect it.

Each gift card includes brand-specific redemption instructions. Simply follow the steps provided in the product description of the gift card, online or in-store depending on the retailer.

Yes. Once delivered, gift cards are ready to use straight away unless stated otherwise by the retailer.

Expiry dates vary by brand. Please check the product page, your gift card email, or the brand's terms and conditions for full details. Many major UK gift cards do not expire.

Yes. Most brands provide a balance checker on their website or through their customer support channels.

Yes. Payments are processed through Shopify's secure, encrypted checkout using trusted methods such as debit and credit cards, Apple Pay, and PayPal (where available). Galore never sees or stores your full card details.

Verification is sometimes required to:

• Prevent fraud and unauthorised card use
• Protect customers from chargebacks
• Keep bonus value high for everyone

This is common for digital gift cards, especially for higher-value orders or certain payment methods.

Verification is usually quick and simple. After checkout, you may be asked to complete a short payment ownership check. If verification is required, we will provide the relevant instructions securely. We will never ask for your full card number, banking password, PIN or security credentials.

If verification isn't completed within the required time, the order may be cancelled. Any uncaptured payment authorisation will automatically expire or be refunded by your bank.

Because gift cards are digital products, they are generally non-refundable once delivered. Please review your order carefully before completing your purchase.

If you experience any issues redeeming your gift card, contact us with your order number and details of the problem. We will investigate and resolve it as quickly as possible.

No. The price you see at checkout is the price you pay. There are no activation fees or hidden charges.

Yes. Galore is run by Galore Ltd, Company No. 16572999, registered in England & Wales. We focus on UK retailers and customers.